Frequently Asked Questions

How do I contact customer service? +

For customer service inquiries, please email chelsea@glimzy.co or submit a contact request form through the Contact Us page. We currently do not offer phone support.

What is your return policy? +

We do not accept returns.

I just subscribed! Which box will I receive? +

You will receive the box featured for the month you activated your subscription.

What if one of my products arrives broken? +

If one of your products arrives broken due to shipping, please email customer service at chelsea@glimzy.co or submit a contact request form through the Contact Us page

When will my order ship? +

Please allow 7-14 days after your payment has been processed for your order to ship. Tracking information will be provided via email.

Do you offer international shipping? +

We do not offer international shipping at this time. Please check back in the future!

How can I cancel my subscription? +

We are sad to see you go! You can cancel your subscription at any time through your account page.

When will I be charged for my subscription renewal?

Your subscription renewal will be charged every month from the day you sign up.